Terms Of Use

Terms of Use

 

Welcome to Tripshelf.com. The domain name www.Tripshelf.com is owned and operated by Tripshelf Technologies Private Limited a company incorporated under the Companies Act, 2013 (hereinafter referred to as "Tripshelf" or “TS”).

 

PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR USE OF THIS WEBSITE, LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS. BY USING THE TRIPSHELF WEBSITE, MOBILE APP, MOBILE SITE OR ANY OTHER AVAILABLE MEDIUM TO ACCESS THE TRIPSHELF CONSOLE ("SITE") AND THE TRIPSHELF SERVICE ("SERVICE"), YOU AGREE TO AND ABIDE BY ALL TERMS AND CONDITIONS LISTED HERE. THE TERM 'YOU' REFERS TO ANY USER OR VIEWER OF THE WEBSITE. YOUR USE OF THE SITE AND SERVICES AND TOOLS ARE GOVERNED BY THE FOLLOWING TERMS AND CONDITIONS AND OTHER APPLICABLE POLICIES WHICH ARE INCORPORATED HERE BY WAY OF REFERENCE ("TERMS OF USE").

 

TRIPSHELF IS AN ONLINE MARKETPLACE FACILITATING PURCHASE AND SALE CONTRACTS RELATING TO TRAVEL PACKAGES BETWEEN USERS ON THE SITE (“TRAVEL CONTRACTS”). TRIPSHELF IS NOT THE PROVIDER OF ANY TRAVEL PACKAGES AND ASSUMES NO OBLIGATIONS OR LIABILITY AND OFFERS NO INDEMNIFICATION FOR THE CORRECTNESS OF INFORMATION DISPLAYED BY USERS ON THE SITE, QUALITY OF SERVICES RENDERED BY USERS TO EACH OTHER, SUCCESSFUL PROVISION OF SERVICES AND COMPLETION OF CONTRACTS BETWEEN USERS, OR ANY OTHER MATTER CONNECTED WITH SERVICES OFFERED BY AND TRANSACTIONS ENTERED INTO BY OR BETWEEN USERS OF THE SITE AND SERVICES. THE FOLLOWING DIAGRAM DEMONSTRATES OUR OFFERING.

 

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GENERAL

 

 You hereby confirm that you are at least 18 (eighteen) years of age, legally competent to contract and be bound by these Terms of Use under the laws of India.

 

These Terms of Use apply to all users of the Site, including, without limitation, Buyers (travellers), Sellers (travel agents) and other users who are contributors of content, information and other materials or services on the Site. Your access and use of the Site will be subject to the version of the Terms of Use posted on the Site at the time of use. Further, by accessing or using this Site, you agree to these Terms of Use, conditions and all applicable laws. If you do not agree with the Terms of Use, then you do not have the right to access, view, download or otherwise use the Site or purchase any services and, accordingly, you should not do so.

 

         The content of the pages of the Site is for your general information and use only. It is subject to change without notice.

         Your use of the Site is entirely at your own risk, for which Tripshelf shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through the Site meet your specific requirements.

         This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

         Unauthorised use of the Site may give rise to a claim for damages and/or be a criminal offence.

         From time to time the Site may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that Tripshelf  endorse the website(s). We have no responsibility for the content of the linked website(s).

         Tripshelf hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those in India. Tripshelf considers itself and intends to be subject to the jurisdiction only of the courts of NCR of Delhi, India.

         You agree and acknowledge that Tripshelf will have the right of indemnification for any loss that may be caused to Tripshelf for any misuse of the Site by You, and Tripshelf will have all rights to approach any court of law for enforcement of such rights.

         Tripshelf or its affiliate partners will not be liable for any Visa rejections and Hotel cancellation policies would still stand as they are.


Marketplace Platform for Facilitating Travel Contracts

The Site is a platform that Users utilize to meet and interact with one another for entering into Travel Contracts. Tripshelf is not and cannot be a party to or control in any manner any Travel Contracts between the Site’s Users.

         All commercial/contractual terms are offered by and agreed to between Buyers (travelers) and Sellers (travel agents) alone. The commercial/contractual terms include without limitation price, payment methods, payment terms, date, cancellation, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Tripshelf does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.

         You acknowledge that through this Site, Tripshelf merely provides a platform which enables you to have access to various travel services offered by the Sellers. It is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

         Tripshelf (including its directors, officers, employees, agents and their respective successors, heirs and assigns) shall not be or deemed to be responsible or liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Site or for any lack or deficiency of services provided by any person (including any airline, travel agent / tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available on the Site.

         Tripshelf does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Site and use Your best judgment in that behalf.

         Tripshelf shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.

 

How does Tripshelf Work? / Functioning of the Site

 

  • Tripshelf is a communication and marketing platform used by tour operators / sellers / travel agents to market their packages and offers to website visitors / users who may at their discretion and best judgement choose to buy / book / reserve / inquire about an offer. Tripshelf may also further communicate this offer over email / phone / in-person and in doing so is not creating any principal agent relationship but merely communicating the different offers available. The delivery of services is controlled by the tour operator / seller and Tripshelf does not guarantee delivery or quality of delivery.

 

  • Tripshelf provides an online platform that connects tour operators / travel agents collectively known as "travel agents" or "Operators" providing travel, food, shopping and other social experiences / tour packages / holiday packages / information collectively known as "packages" to users who are seeking such information (tour operators / travel agents and users collectively the “User”). Tripshelf does not itself provide any tour packages to Users through this Site and merely acts as a marketplace. Unless explicitly specified otherwise, Tripshelf responsibilities are limited to: 

 

(i) facilitating the availability of the Site and services; and 

 

(ii) serving as the limited payment collection agent of each tour operator for the purpose of accepting payments from Users on behalf of the tour operator.

 

Tripshelf cannot and does not control the content contained in any listings put on the Site by a tour operator / travel agent. Therefore, Tripshelf is not responsible for and disclaims any and all liability related to any and all listings. Accordingly, any bookings will be made at the User’s own risk.

 

  • These services are accessible on the Site and any other websites through which Tripshelf makes the services available and as an application for mobile devices.

 

Tour Operators

 

  • Users can use the Site to book packages that are being offered by operators on the Site.

  • Operators are required to agree to the terms and conditions listed in the Operator Terms and Conditions before providing services on the Site.

  • Because Tripshelf does not control interactions among between Users and packages or other persons or companies, and because Tripshelf cannot guarantee the true identity, age, nationality of Service users, and because Tripshelf has limited control, if any, over the quality, safety, morality, legality, truthfulness or accuracy of various aspects of the Service you agree that you bear all risk and you agree to release us (and our officers, directors, shareholders, agents, employees, affiliates, subsidiaries, and third party partners) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, now and in the future, arising out of or in any way connected with your use of the Service, your Third Party Transactions, and/or our resolution of any disputes among users. You further waive any and all rights and benefits otherwise conferred by any statutory or non-statutory law of any jurisdiction that would purport to limit the scope of a release or waiver.

 

 

Operator terms and conditions

 

  • Operators providing packages through the Site agree to the following terms and conditions in addition to the other terms and conditions listed in these Terms of Use and individual contracts signed, which will continue to apply to them as Users of the Site:

 

  • You warrant that the packages offered by you on the Site are legitimate, within the scope of all Indian and other local and international applicable law, and that all of the offers and contents laid down by you with respect to your packages are true in all respects. Tripshelf shall not be liable to independently verify/certify any information offered by you on the Site.

 

  • You agree to exclusively use Tripshelf and the Site for the purposes of offering these packages and agree not to, under any circumstances, solicit in any manner, Users of the Site and offer packages to them outside the usage terms and contractual arrangements of the Site. In the event that Tripshelf determines that channels other than those offered by it on the Site are used to solicit Users and offer Packages, such Operator's account may be immediately cancelled. You hereby agree to bear any and all costs and damages associated with such non-contractual solicitation outside the terms of the Site.

 

  • Operators must carry and present to the User booking a package an original, authorised, Government issued Proof of Identity (such as Driver’s License, Voter ID Card or Passport) if requested for by Tripshelf or the User.

 

  • In the event that the package is not delivered fully i.e. services as promised in the package are not delivered, by the operator upon the Booking of the package, Tripshelf reserves the right to, inter alia, unilaterally cancel the Package, forfeit the fee payable to such operator for the package and penalise the operator for quantifiable damages for reimbursement of all costs associated with such package and related costs. Repeated mis-delivery by operators may also lead to a unilateral cancellation and expulsion of such operator from the Site without prior notice.

 

  • In the event of a claim or dispute raised by a User booking a package with regard to such package, Tripshelf reserves the right to withhold the payment payable to the operator till such reasonable time as it may take for Tripshelf to verify such claim or dispute as the case may be, and if on the basis of facts and evidence perused by Tripshelf it is found that the claim or dispute raised by such User is valid, Tripshelf reserves the right to forfeit the fee payable to such operator for the package and penalise the operator for quantifiable damages for reimbursement of all costs associated with such package. Repeated claims and disputes againstoperator may also lead to a unilateral cancellation and expulsion of such Operator from the Site without prior notice.

 

  • Operator agree that the packages offered by them on the Site are contracts entered into by them with Users as independent contractors and in no event shall there be a partnership, employment or agency relationship between the operator and Tripshelf/the Site. The Site shall act exclusively as a medium and aggregator for operators and Users to interact at their own risk and liability.

 

  • All liability for contracting with a User and conducting a package vests exclusively and at all times, with the operator. In no event shall Tripshelf be liable for any costs, damages, injury or claims associated with your booking/conducting a package offered on the Site or shared with Tripshelf via mail / any written communication.

 

Travel Contract Bookings facilitated by Tripshelf

 

  • To book a package, a User must provide the complete payment as listed, in advance. Tripshelf would accept and register the booking on the understanding that full payment has been made. Such payment shall be collected and held by Tripshelf on behalf of the Operator and shall be released to the Operator after the package is provided to the User or as negotiated.

  • Users are advised to carefully check the price of each package and the break-up of the same. The break-up of the prices can vary from package to package. Please note that all prices are solely listed by the Operators and Tripshelf has no say in the same.

  • The Operator shall have the right to make any changes and corrections to the price relating to the products and services, as and when they consider it appropriate and without notice.

  • Upon confirmation of your booking and receipt of full payment, subject to availability and at the discretion of Tripshelf, Tripshelf  will reserve your seat for the desired package. It is the responsibility of the User to check the accuracy of the booking and the dates of travel. No refunds will be issued for mistakes made by the Participant during the booking process including the wrong date booked.

  • Upon confirmation of your booking, Tripshelf will issue you a confirmation email. It is your responsibility to keep and maintain record of your booking and confirmation and contact the operator in the event there is any voucher missing / not provided / not clear.

 

No endorsement

 

  • Tripshelf does not endorse any operator / User or any package listed by an operator on the Site. Operators / Users are required by these Terms of Use to provide accurate information, and although Tripshelf may undertake additional checks and processes designed to help verify or check the identities or backgrounds of Operators / Users, Tripshelf  does not make any representations about, confirm, or endorse any Operator / User or the Operator's / User’s purported identity or background.

  • Any references in the Site to an operator or a User being “verified” (or similar language) only indicate that the Operator / User has completed a relevant verification process, and does not represent anything else. Any such description is not an endorsement, certification or guarantee by Tripshelf about any Operator / User, including of the Operator's / User’s identity and whether the Operator / User is trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Site. We therefore recommend that you always exercise due diligence and care when deciding to book a package or hosting a User.

 

Cancellations facilitated by Tripshelf  

 

  • In certain instances, Tripshelf may offer its Users the facility of cancelling bookings related to Travel Contracts through its platform. Tripshelf makes no guarantees expressly or impliedly, and assumes no liability in relation to the facilitation of such cancellations.

  • Any cancellation of bookings shall have to be done 48 hours in advance of the date of the scheduled package by written communication to - Info@tripshelf.com with subject line starting with - "CANCELLATION". In the event of no show by the User, Tripshelf reserves the right to forfeit the booking amount without any prior intimation. 

  • Refunds on cancellations of a Package made prior to the day of scheduled package, as listed in User’s e-mail confirmation, will be subject to additional terms and conditions related to the specific package. These additional terms and conditions may vary from each package.

  • If an operator is unavailable to provide the package at the stated time and date, the User shall have the right to cancel and receive a refund based on applicable terms and conditions for refund. 

  • Tripshelf shall not be held responsible for any delay, deviation, or cancellation of the package due to weather conditions. No package may be cancelled or changed by you at anytime on the basis of weather conditions. Tripshelf is not liable for any refund of booking amount in case of such cancellation.

  • Tripshelf shall not be held responsible for delays due to traffic conditions, labour disputes (including strikes that are previously announced or spontaneous), border problems or other political or economic factors. Tripshelf shall not be liable for any refund of booking amount in case of cancellation for such reason.

  • Tripshelf shall not be held responsible for delays due to mechanical / technical failure, or other issues that may arise and are outside our control.

  • Tripshelf shall not be held responsible for delays or cancellations due to hostile political environments or other issues that may arise due to this and are outside our control. Tripshelf at any time may deem it unsafe for Packages to carried out by Operators in various destinations due to political unrest and may not be held responsible for these cancellations. Tripshelf shall not be liable for any refund of booking amount in case of cancellation for such reason.


LIMITATION OF LIABILITY

 

THE OPERATORS REFERENCED THROUGH THE SITE ARE INDEPENDENT SERVICE PROVIDERS AND ARE NOT AGENTS, SERVANTS OR EMPLOYEES OF TRIPSHELF. TRIPSHELF IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF THE OPERATORS OR FROM ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. TRIPSHELF’S LIABILITY FOR ANY SERVICES OFFERED BY IT WILL IN ALL INSTANCES BE LIMITED TO THE TRANSACTION FEE CHARGED BY IT FROM USERS.

 

Contact Us

 

Please send any questions or comments (including all inquiries related to copyright / trademark infringement) regarding this Site to info@tripshelf.com



Grievance officer


In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Abid Ahmad
Tripshelf Technologies Pvt Ltd
E-3, 2nd Floor (right side), Kalkaji
New Delhi 110019
India
Phone: 011-49058399 (10 AM to 6PM - Monday to Friday)
Email: info@tripshelf.com

 

Cashback Terms of Use
Cashbacks offered by Tripshelf are credited to your "Tripshelf Account" and can be used on Tripshelf.com for booking travel packages. Cashback can be used at INR 500 per person at any time. 
To explain - if you have INR 2500 in your Tripshelf Account and are booking for 5 persons you may use INR 500 per person as cash discount against the booking amount. Hence INR 2500 in full can be used.
Cashback offered is always per twin booking - i.e. - booking of package for 2 persons minimum.
 

Tripshelf.com Cancellation Policy For Weekend Short Trips and Group Trips To Mcleod Ganj, Manali, Kasol, Pushkar, Rishikesh, Tirthan, Tosh, Triund etc. 

 
Here's a traveller friendly cancellation policy
 
1. Cancellation before 20 days of departure date - 75% Amount Refunded less any amounts spent / booked on your behalf - Advance is non refundable
 
2. Cancellation less than 20 days but before or on 15 days of departure date- 50% Amount Refunded less any amounts spent / booked on your behalf
 
3. Cancellation 0 to 14 days before departure date - No amount refunded! :(
 
Payment schedule - Full payment to hit Tripshelf as per individual trip requirement. If not mentioned in trip itinerary then minimum 20 days in advance the full payment must reach Tripshelf.
 
Amount is defined as the package price negotiated less flight / ship / car / volvo / bus / train charges. If flight / ship / car / volvo / bus / train are included in package then cancellation policy is as per discretion of tour operator / Tripshelf depending on the sector. 
 
On package cancellation, individual service elements are not provided in lieu of amounts paid. Tripshelf / tour operator need not provide any vouchers of services booked in liue of amounts paid.
 
Cancellation - Please write to info@tripshelf.com with your payment id and cancellation request with subject starting with "CANCELLATION".
 
No amount refundable for long weekend / special weekend trips such as Independence Day, Janmasthami, October 2nd, New Year's Eve, Christmast, Republic Day, Holi, etc.
 
 
Developer:- "Utkarsh Dwivedi"